Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and CloseHack ("Company," "we," "us," or "our"). By accessing or using our website at closehack.com (the "Site") or any of our products and services, including Custom IDX Websites, QuickTours Marketing, and FlexCRM (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using the Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

Certain Services require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorized access.

4. Services Description

• Custom IDX Websites: We design, develop, and host MLS-integrated real estate websites with lead capture forms, property search, and agent branding. Websites remain hosted on our infrastructure for the duration of your subscription.
• QuickTours Marketing: We produce listing marketing materials including property videos, virtual tours, flyers, social media content, and single-property landing pages based on assets and information you provide.
• FlexCRM: Our customer relationship management platform provides lead management, drip email automation, lead routing, alert systems, and client portal access for real estate professionals.

5. Subscription Plans & Billing

5.1 Plans & Pricing

Our Services are offered on a subscription basis at the prices listed on our Pricing page. We offer both monthly ("Flex") and annual ("Standard") billing cycles. Prices are subject to change with 30 days' written notice prior to your next billing cycle.

5.2 Payment

You authorize us to charge your designated payment method on a recurring basis according to your selected billing cycle. All fees are in U.S. dollars and are non-refundable except as expressly stated in these Terms. Failed payments may result in service suspension after a 7-day grace period.

5.3 Taxes

All fees are exclusive of taxes. You are responsible for any applicable sales, use, VAT, or other taxes imposed by any governmental authority, excluding taxes based on our income.

6. Cancellation & Refunds

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period — you will continue to have access until then. We do not provide prorated refunds for partial billing periods.

For annual subscriptions, if you cancel within the first 14 days of your initial subscription, you may request a full refund. After 14 days, no refunds are available for annual plans.

Upon cancellation, your CRM data will be available for export for 30 days. After that period, we will delete your data in accordance with our Privacy Policy.

7. Intellectual Property

7.1 Our IP

The Site, Services, and all associated technology, software, designs, trademarks, logos, and content (excluding your content) are the exclusive property of CloseHack or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services for the duration of your subscription solely for your internal business purposes.

7.2 Your Content

You retain full ownership of all content, data, photos, videos, and materials you upload or input into the Services ("Your Content"). By using the Services, you grant us a limited license to host, display, reproduce, and process Your Content solely as necessary to provide the Services. This license terminates when you delete Your Content or when your subscription ends.

7.3 Website Ownership

Custom IDX Websites built by CloseHack use our proprietary templates, code, and hosting infrastructure. While you own your brand assets, content, and domain name, the underlying website code, design templates, and technical implementation remain our intellectual property. Upon cancellation, we can assist with content export, but the website code is not transferable.

8. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations, including fair housing laws and real estate licensing regulations.
• Upload or transmit malicious code, viruses, or any material designed to interfere with the Services.
• Attempt to gain unauthorized access to any part of the Services, other accounts, or related systems.
• Scrape, crawl, or use automated tools to extract data from the Services or MLS feeds beyond authorized use.
• Resell, sublicense, or redistribute the Services or any part thereof without our written consent.
• Use MLS data in violation of your MLS board's rules, regulations, or licensing agreements.
• Send spam, unsolicited communications, or use our email tools in violation of CAN-SPAM, TCPA, or equivalent laws.
• Misrepresent your identity, create fake listings, or engage in deceptive practices.

9. MLS Compliance

If your subscription includes IDX website features, you are solely responsible for compliance with your local MLS board's rules and data display requirements. CloseHack will make reasonable efforts to ensure IDX data feeds are displayed in accordance with common MLS guidelines, but ultimate compliance responsibility rests with you as the licensed real estate professional. We may modify website display features to meet MLS compliance requirements without prior notice.

10. Service Level & Availability

We strive to maintain 99.9% uptime for our hosted Services. However, we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with reasonable advance notice. We are not liable for downtime caused by factors outside our control, including internet outages, third-party service failures, MLS feed disruptions, or force majeure events.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL GENERATE LEADS, CLOSE TRANSACTIONS, OR PRODUCE ANY SPECIFIC BUSINESS RESULTS. REAL ESTATE OUTCOMES DEPEND ON NUMEROUS FACTORS BEYOND OUR CONTROL.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSEHACK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CLOSEHACK IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless CloseHack and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) your violation of any third-party rights.

14. Termination

We may suspend or terminate your access to the Services immediately, without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if required by law. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination (including IP, limitation of liability, indemnification, and dispute resolution) shall survive.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal legal action, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

15.2 Binding Arbitration

Any dispute that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in the state where CloseHack's principal office is located. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AGREE THAT ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting updated Terms on the Site with a revised "Last Updated" date and, for active subscribers, by sending an email notification at least 15 days before the changes take effect. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

18. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and CloseHack regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, pandemics, acts of government, internet disruptions, or third-party service failures.

19. Contact Us

For questions about these Terms, please contact us: